Booking & Cancellation Policies

Medical Aesthetics

Deposit & Cancellation

To assist us in keeping our clinic running smoothly, we require confirmation of your medical aesthetics consultation. Please reply to your reminder email or text, and note that if we do not receive your confirmation by 48 hours prior to your appointment, it will be cancelled and your deposit will be forfeited.

Injectable treatments, including dermal fillers and BOTOX®, require a $100.00 deposit at the time of booking, with the balance to be paid when you see us for your treatment.

Deposits for other types of medical aesthetics treatments will be thoroughly discussed with you during your initial consultation, prior to booking your treatment appointments.

Cancellations for any type of appointment, including consultations and treatments, must be received at least 48 hours prior to your treatment or your deposit will be forfeited.

Payment Options

We accept Visa, MasterCard, debit or cash payment for medical aesthetics services. We are unable to accept personal cheques.

On Your Appointment Day

For first appointments, please arrive 10 minutes prior to your appointment time. There will be intake paperwork to complete and/or preliminary photos to be taken.

For treatment appointments, please arrive at least 5 minutes ahead of your appointment. Clients arriving late may need to be rescheduled at the practitioner’s discretion, and your deposit will be forfeited.

For longer treatments, you will be given details regarding rebooking/cancellation at the time of booking.

Surgical

Surgical Consultations

To assist us in keeping our clinic running smoothly, we require confirmation of your surgical consultation. Please reply to your reminder email or text, letting us know you plan to attend. Any appointment not confirmed by 48 hours prior will be cancelled and your consultation fee will be forfeited. If you cancel within the 48 hour window, note that a rebooking will require repayment of the $200.00 consultation fee at the time of booking.

For first appointments, please arrive 15 minutes prior to your appointment time. There may be intake paperwork to complete and/or preliminary photos to be taken.

Surgical Procedure Deposits

A 15% deposit is required for securing a surgical date. The remainder of the payment is due in full four weeks prior to your surgical date.

Payment can be made by Visa, MasterCard, debit, e-transfer, cash, money order or personal cheque.
If a surgical date is booked within two weeks, any payments made by cheque must be certified at the bank prior to.

Cancellation Policies

Once a surgical date has been secured and the 15% deposit has been received, any changes to the surgical booking (e.g. rescheduling or cancelling for non-medical reasons) will be subject to an administrative financial penalty of $200.00.

In the event of a cancellation, the balance of your refund will be based on the following:

  • If surgery is cancelled at least three weeks prior to your procedure date, the 15% deposit will be refunded, less the $200.00 administration fee.
  • If surgery is cancelled within three weeks of your procedure date, for non-medical reasons, the 15% will be retained as a non-refundable deposit. However, any other payments received for surgery will be fully refunded.
  • If surgery is cancelled within three weeks of your procedure date, for medical reasons, a note from the family physician will be required in order to receive the 15% deposit refund.
  • If surgery is cancelled within one week of your procedure date for non-medical reasons, 30% of all fees paid will be retained.